Digital Producer
Location: Wynnum, Qld
Workplace Type: On-Site, Hybrid or Remote
Employment Type: Full-Time/Part-Time
Last updated: September 2022
We are looking for a vibrant, self-motivated Digital Producer who will collaborate with clients to turn their ideas and requests into well-defined projects. You will seek to develop open, honest, and trusting relationships with our clients, understand their requirements, stealthily learn their real needs and pain points – and solve them.
Work at Niche
We value our team. We believe in work-life balance and giving our team the freedom to do their best work where they see fit. We all grow by learning from each team member’s unique interests, experience, and expertise. Build great web stuff with us.
Read more about working at Niche and our values at https://nichestudio.com.au/careers/
About the role
We are looking for a vibrant, self-motivated Digital Producer who will collaborate with clients to turn their ideas and requests into well-defined projects. You will seek to develop open, honest, and trusting relationships with our clients, understand their requirements, stealthily learn their real needs and pain points – and solve them.
You will keep the team excited and ensure things stay on track with the help and support of the developers, copywriters and designers. You will be a champion for the team, manage client expectations, and deliver projects from creation to fruition.
You will do all of this knowing you are entitled to a life free of work. We are not a 24/7 company.
Key responsibilities
- Facilitate the full project life cycle from sales to design, to development, to client handover and support, and everything in between
- Run daily stand-ups and make sure the team have everything they need to do their work
- Schedule and manage projects with the team, considering client expectations, technical requirements, and team workloads
- Ensure projects are completed to a high standard by having a keen eye for quality assurance and facilitating the client review process
- Communicate with clients around their enquiries and requests, and work to define and scope them with the support and knowledge of the team
- Provide basic technical support to clients with a focus on producing documentation and supporting them to be self-sufficient
- Help develop strategies, processes, and resources to improve studio operations by utilising big picture thinking and long-term planning
We have solid ways of working but always look for ways to improve. You are empowered to make decisions and innovate new approaches.
If you think you are the nerd we are looking for, then please share your CV along with your GitHub profile and let’s talk about making great web stuff.
About you
- Loves working, collaborating, and learning with people
- Empathetic but realistic and diplomatic when working with the team and clients
- A wizard at time management and can be flexible to the needs of the team
- A jack-of-all-trades; we’re a small studio where everyone’s skills are valued and used
- A truth-seeker; can get to the core of a problem and anticipate client needs rather than being reactive
- Agency or freelancing experience is highly favoured, whether it be account management, customer support, design, or technical
- Interested in the web and can pick up technical details quickly; familiarity with WordPress/a background in tech is preferred
- Friendliness and good humour to be shared with the team and clients alike
- A nerd (nerd-adjacent, or nerd allies accepted), and proud of it!
Grow with us
You should still consider applying even if you don’t meet 100% of the criteria. We are looking for the right person with the right potential, not just the right past experience. We can help you develop your technical, user experience, design, or copywriting skills. This is also an ideal role if you have been a developer but want to spend more time working with clients rather than coding.
Experience to us isn’t measured in years. We want to know you have lived and breathed what we do and know your stuff. Your salary will be consummate with experience.
If you would like to work with us, then please share your CV and let’s talk about making great web stuff!
About Niche
Niche Studio is an established Brisbane design & development team. We have been building sites for over 20 years, our way, not the agency way.
We are a team of 10 nerds that design and create websites and web apps with delightful user experiences to make our clients more successful and ourselves proud. We build great web stuff.
Utilising tested processes and technology, we strive to create long-term success for our clients.
Owners Mikael and Nathan want to know you feel physically and mentally healthy as much as we want to know your projects are in a healthy position. Be as open or private as you like. We respect that.
Join us. It is the only way.
Being heard is only the beginning. You can easily manipulate them to do anything, like buy everyone red tracksuits.
Account Manager and massive nerd, because he is very tall, Alex a.k.a ‘Big Red’ or ‘Clifford’ or ‘Burl’