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WordPress patching and monitoring

Hosting and Support

From $25/mo

A performance coach, mechanic and bodyguard in one. Keep your Wordpress site and plugins up to date, track and report on key KPIs and ensure everything is working as planned with pro-active monitoring.

It’s like a performance coach, mechanic and bodyguard for your site all rolled into one

Your website needs regular maintenance and ongoing vigilance to keep it working at it’s best. For a fixed monthly cost, we will keep your WordPress site and plugins up to date, track and report on key KPIs and ensure everything is working as planned with pro-active monitoring.

Pro-active monitoring and reporting
A weird drop in sales, a lack of enquires, or a complaint from a customer. You don’t want that to be your first warning that there is something wrong with your site.

Constant pro-active monitoring and monthly reporting of site KPIs including uptime, speed, analytics, email deliverability and errors so that you can be sure your site is performing as it should and we catch any problems early.

WordPress plugin maintenance and updates
The software powering your site is continually improved. While our managed hosting keeps your site secure and ensures any necessary security patches are applied, it’s easy to neglect ongoing updates and bugfixes.

Our maintenance and updates service includes annual service intervals along with pro-active updates as required to ensure your site stays current.

Our updates service is provided as a fixed monthly cost based on the functions your site uses so you can be sure we are taking care of things without any surprises.

Pro-active monitoring and reporting

Every site is complex. There are many moving parts all working behind the scenes to power your presence online.

We have identified the key factors to be monitored on your site. With our pro-active alerting and reporting, you will be sure that everything is working as it should, and we will be able to resolve any issue that comes up as soon as it happens.

For each factor, we have real-time monitoring and alerting to notify us of any issue, and we provide a monthly report to track how you are performing.

Uptime
We monitor the site uptime 24/7 to ensure the home page is loading, database working and the SSL certificate is current. Any downtime over 5 minutes is alerted for immediate investigation and resolution.

Analytics
We track and report on key site analytics so you can see how you are performing and where you might need to do more work

Email deliverability
We use Amazon SES for email deliverability. Sending alerts ensure that your messages are going through as intended.

Errors
Your site has internal error logs that give valuable insights into things going wrong. We monitor this and resolve any issues that come up.

Speed
Your site can slow down with increased popularity, content updates or slow import and synchronisation tasks using your site’s resources. Your home page loading time and for online stores, the cart and checkout pages are tested daily to ensure the site is performing.

WordPress plugin maintenance and updates

WordPress core and plugin updates need to be applied and tested carefully to ensure everything performs as it should. Just updating plugins on a live site sends shivers down the spine of an experienced web developer. Will it immediately break? Or worse, break later when it is a significant problem.

To safely keep your site updated, we include an annual update process for all standard plugins. We also can perform additional updates throughout the year to address specific issues that may come up.

Plugin updates
Update WordPress and all site plugins to their latest versions in our local development environment. Test key site features and ensure they are working.

Staging and approval
We put the site on a staging server so you can thoroughly test all functions safely and give approval to putting the updated site live.

Pre-flight audit
An audit of all factors maintained in our monitoring and reporting are reviewed and tested on the staging environment to highlight any potential issues.

WooCommerce sites
WooCommerce sites are more involved with additional plugins, theme customisations and the need to test the payment and checkout processes, the maintenance plans reflect this.

Standard plugins
The fixed monthly cost includes a wide range of standard plugins we use with our clients. Some commercial plugins are unique to each client that will have some additional annual licensing fees and time to update. We will confirm what this would be for your site. You also have the option to update non-standard plugins less frequently.

Plan levels

Our updates service is provided as a fixed monthly cost based on the functions your site uses so you can be sure we are taking care of things without any surprises.

WordPress patching and monitoring – $25/mo
Pro-active monitoring and monthly reporting of Uptime, Speed, Analytics, Email deliverability and Errors. Annual WordPress plugin maintenance and updates.

WordPress & WooCommerce patching and monitoring – $45/mo ex GST
Pro-active monitoring and monthly reporting of Uptime, Speed, Analytics, Email deliverability and Errors. Annual WordPress plugin maintenance and updates. Includes WooCommerce plugin updates, theme customisation and testing.

Non-standard plugins – POA
Some commercial plugins that are unique to your site that will have some additional annual licensing fees and time to update. We will confirm what this would be for your site. You also have the option to update non-standard plugins less frequently.

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