Our services

Website Development Maintenance & updates Ongoing support Managed hosting Finishes selectors Intranets Portals & workflows Website design, strategy & UX Integrations Builder portals Branding WordPress plugins

Ongoing support

You’re not just a client,
you’re part of the team.

We built our support process to be
seamless, transparent, and genuinely helpful.

Common Challenges

You need something fixed,
but don’t have devs on call.

You’ve got a list of updates,
but no time (or team) to handle them.

You’re sick of dealing with support
that doesn’t “get” your setup.

You want more value from your
support hours, not more back-and-forth.

You just want it done
without needing to chase.

Talk to the devs who
actually built your site

Our sites are designed for you to manage with ease,
but when you need us, we’re here.
Log tasks and track
everything in one place.
Prepaid hours never expire,
and they stretch further.

Our support options

Retainers

Guaranteed access to our team when you need us, with locked-in availability. Great for busy teams with regular requests.

Time blocks

Discounted prepaid support time. Use them whenever, however, no expiry. Perfect for project bursts or semi-regular improvements.

Ad-hoc

Need something small, random, or one-off? Just ping us. For non-urgent or infrequent support.

Service Level Agreement

Our Service Level Agreement for retainer and time block clients ensure fast response times, and our streamlined tools make it easy for you to request and track support.

FAQs

Got questions? We’ve got answers.
Want to know more? Get in touch.

Retainers are monthly, with locked-in hours and priority response times. Blocks are prepaid and flexible, use them whenever.

Pretty much. Development, design tweaks, troubleshooting, audits, improvements. If we do it, your hours can cover it.

Just flag it when you reach out. It is it urgent, give us a call and We have SMS contacts for after hours. Retainers get priority, but we’ll always triage critical issues fast.

Sure do. Drop us a line and we will share one we prepared earlier.

Let’s build something better

We’re nimble, strategic, and know how to ship. If you’re ready to level up your brand, your website, or your internal tools, we’re ready to go.

Tell us about your project
At Niche Studio, we all honour the Quandamooka People, whose lands and waters we are fortunate to create and collaborate on here in Wynnum. We pay our deepest respects to Elders past and present, and we are inspired by all Aboriginal and Torres Strait Islander peoples who continue to care for Country.
07 3123 0214

We answer phones week days 9am to 5pm

07 3123 0214

We answer phones week days 9am to 5pm

07 3123 0214

We answer phones week days 9am to 5pm

Device